News | GovStarter

Policy Jun 10, 2026

New accessibility rule takes effect for all public-facing portals

Beginning this month, every resident-facing digital service must meet WCAG 2.2 Level AA. The rule codifies practices the agency has piloted across its portals over the past two years.

Read full story: New accessibility rule takes effect for all public-facing portals

Service Jun 04, 2026

Online appointment scheduling expands to 40 field offices

Residents can now book in-person visits across the full network of offices, reducing average wait times by an estimated 35%.

Notice May 28, 2026

Scheduled maintenance window for the records system this weekend

The records verification system will be unavailable for a brief maintenance window this weekend.

Data May 19, 2026

2025 performance report shows record online filing rates

Nearly 99% of eligible filings were completed online last year, the highest rate in agency history.

Service May 02, 2026

Plain-language redesign reaches the benefits application

The most-used form in the portal has been rewritten and restructured for clarity and reduced completion time.

Policy Apr 22, 2026

Updated guidance for authorized record release requests

New guidance clarifies the documentation required for third-party release authorizations.

Data Apr 09, 2026

Quarterly transparency dashboard now published openly

Case volumes, processing times, and service availability are now refreshed publicly each quarter.