Policy Jun 10, 2026 New accessibility rule takes effect for all public-facing portals Beginning this month, every resident-facing digital service must meet WCAG 2.2 Level AA. The rule codifies practices the agency has piloted across its portals over the past two years. Read full story: New accessibility rule takes effect for all public-facing portals
Service Jun 04, 2026 Online appointment scheduling expands to 40 field offices Residents can now book in-person visits across the full network of offices, reducing average wait times by an estimated 35%.
Service May 02, 2026 Plain-language redesign reaches the benefits application The most-used form in the portal has been rewritten and restructured for clarity and reduced completion time.
