Dana Ellison
Commissioner
About the agency
Built to serve the public, accountable to it.
We administer civic benefit, licensing, and records programs for residents nationwide — with a mandate to make government services accessible and clear.
- Years of public service
- 58
- Cases handled in 2025
- 2.4M
- Field offices
- 40+
- WCAG 2.2 conformance
- AA
Mission
To deliver civic services that are accessible, transparent, and worthy of public trust.
Vision
A government where every resident can complete what they came to do, the first time, on any device.
Our values
Four commitments that shape every service
Service
Every decision starts with the resident in front of us, not the org chart behind us.
Integrity
We hold ourselves to the standards of a public record — accurate, traceable, and fair.
Transparency
Our processes, performance, and data are open by default and explained in plain language.
Accessibility
If a service does not work for everyone, it is not finished. WCAG 2.2 AA is our floor.
Leadership
Office of the Commissioner
Marcus Reyes
Deputy Commissioner, Operations
Priya Nadkarni
Chief Digital Officer
Theo Brandt
Chief Accessibility Officer
History
A record of public service
- 1968 Agency established by charter to administer civic benefit programs.
- 2009 First online filing system launched for permit applications.
- 2019 Adopted the 21st Century IDEA mandate for digital services.
- 2026 Govcraft design system reaches AA conformance across all portals.